Returns and Exchanges
Terms for Payment
All order placed with Team Go Figure must be accompanied by one of the following payment options.
1. Official School Purchase Order.
We accept purchase orders only from public or private schools, colleges, and universities. The purchase order must have a number and authorizing signature. You will be invoiced according to the terms agreed upon with the contract/purchase order. Invoices unpaid for more than 60 days will be subject to a finance charge of 1.5% per month.
2. Full Payment. Team
Go Figure will accept full payment in the form of check, cashiers check, money order, cash, Visa or MasterCard. Balances paid by check must clear before being shipped, which can take up to two weeks.
3. 50% Deposit.
Team Go Figure will begin processing custom orders and other orders upon receipt of at least 50% of the projected order amount. The 50% deposit payment can be made in the form of check, cashiers check, money order, cash, Visa or MasterCard. Deposits paid by check must clear before processing order, which can take up to two weeks. The balance is due prior to shipping the order. Payment of the balance can be done by using any of the above forms of payment.
4. Credit Card.
Team Go Figure accepts payment by Visa and MasterCard. Team Go Figure will need the credit card type, number, expiration date, card holder’s name and billing address in order to process the card. This discount is removed from invoices paid by credit card. Orders from individuals and non-public or private school support organizations must be paid in full before shipping. A fee of $35 will be assessed for all returned checks. All prices and availability of items are subject to change, based on market conditions. Sales tax of 8.25% will be charged on all Texas orders unless a signed Texas Sales & use of Tax Exemption Certificate is sent with order. Exemption certificate copies will only be kept on file for the existing calendar year.
Cancellations and Change Orders
No custom or special orders can be cancelled or changed if it has been manufactured, partially manufactured, special ordered, or has been shipped. All additional orders will be charged a minimum order surcharge if less than 6 pieces of the same style (see Minimum Orders) as well as additional freight charges. We will attempt to accommodate any cancellations or changes after an order has been placed. Please contact customer service to determine what changes, if any, can be made.
Returns and Exchanges
All items manufactured to your specifications CANNOT BE RETURNED. Shoes and dancewear exchanges for “in stock” sizes and styles are not subject to a restocking fee, but are subject to any applicable freight. All other returns or exchanges, if allowed, will be charged a minimum 20% restocking fee and any applicable freight. All charges for returns and exchanges must be pre-paid (see Terms for Payment for payment options). All returns and exchanges must be made within 30 days of receipt, and only with an approved return authorization. Claims for returns and exchanges must be made in writing or by calling Team Go Figure. You must receive a return authorization number to accompany any returns. Returned items without a return authorization will be rejected and returned to sender. Team Go Figure reserves the right to inspect merchandise to determine whether a return or exchange may be made. Returned items must be in their original package. We recommend that returns and exchanges be sent using a method that can be tracked, such as UPS Ground or FedEx Ground.
Team Go Figure will promptly rectify any manufacturing errors. Claims for defective merchandise must be made in writing or by calling Team Go Figure. Team Go Figure reserves the right to inspect merchandise to determine whether defective merchandise is a manufacturing error or incorrect product care. Flex practice dancewear is warrantied for one year from date of shipment against manufacturing defects. Team Go Figure will determine whether to repair or replace items. Items that have Team Go Figure screen printing, embroidery, appliqués or rhinestone designs, are warrantied against manufacturing defects for 90 days. Team Go Figure will make the determination to repair or replace items. Team Go Figure is not responsible for reimbursing or replacing another company’s embellishment. Unless otherwise authorized, the customer is responsible for the return shipment to Team Go Figure. Team Go Figure will pay the delivery back to the school. We do not guarantee the washing or wearability of specialty fabrics that are made for theatre, competitions, or other performances. Foils and holograms can discolor and fade from sweat, detergents, or from remaining wet after being worn or washed, and are not guaranteed. Outfits should be hand washed and hung to dry immediately after wearing. Team Go Figure will make every reasonable effort to repair or replace any items past its warranty date. However, the customer is responsible for all charges associated with the repair or replacement, including shipments to and from Team Go Figure. All charges must be prepaid.